Refund Policy

Last updated: 1 January 2026

Casual Visits

Non-refundable once you've entered. Complimentary return visit offered if we can't provide satisfactory service.

Group Bookings

Full refund if cancelled 48+ hours before. Deposit forfeited within 48 hours.

Private Events

Full refund (less $50 admin fee) if cancelled 7+ days before. 50% forfeit within 7 days. Full forfeit within 24 hours.

Memberships

Cancel with 14 days' notice. Full refund if cancelled within 7 days and unused.

Consumer Guarantees Act

This policy does not affect your rights under the NZ Consumer Guarantees Act 1993.

Contact

Email: [email protected] | Phone: +64 4 802 4731 | In person: 42 Cuba Street, Wellington